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Technical Outsource Manager (Wilton, CT)

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COMPANY INFORMATION

Strypes is a company with extensive experience in software development. With a team of over 700 people, we take ownership of application roadmaps for our clients and structure their overall application landscape.

Founded in 2008, currently, the company is a proud member of the ICT Group in the Netherlands. The ICT Group is an IT company founded in 1978 and consists of more than 15 brands.

Our teams consist of talented hard-working professionals who love sharing their knowledge, experience, and joyous moments with their colleagues!

JOB DESCRIPTION

Our team has a unique opportunity for a Technical Outsource Manager in Connecticut, USA who will work as an intermediate between our High Tech Customer and remote teams in Bulgaria.

Our main client is ASML – the largest semiconductor equipment manufacturer in the world. We are their trusted partner and work side-by-side with them on multiple software and infrastructure projects.

Job Description

  • As a Technical Outsource manager, you’ll create, maintain and extend the business by building and managing long-term relations with our customers.
  • You will serve as a liaison between the client and the team in Bulgaria and support them with your technical knowledge and broad experience.
  • As a trusted partner you will manage new leads and lead them to become nearshoring projects; discuss engineering requests; bring insights from different customer departments to the table.

  • You will be visiting the client daily in Wilton, CT.

  • Your position can be defined as critical for all stakeholders.

  • You will be responsible for customer relationships and be the prime contact for our customers regarding projects, in a complex, demanding and frequently changing environment.

  • You’ll have an eye out for signalling any deviations in quality, lead time and budget, you’ll bring them up and manage them.
  • To achieve awareness of customers’ needs you’ll bring these signals and customer feelings to the team. You’ll ensure 2-way communication and manage escalations from the Bulgarian team to the client.

  • Your experience brings responsibility and ownership to the projects which ensure that our solutions are sustainable and embedded thoroughly in our client’s organization.

Responsibilities

  • Client communication on multiple levels: with technical specialists, project managers, discipline leaders and assigned staff involved in the projects
  • Attend onsite meetings with the customer
  • Align on requirements (functional and technical), project planning, tracking and reporting

  • Provide technical consultancy in your field of expertise

  • Serve as a (technical) liaison between the customer and the remote development team(s)

  • Collaborate on the (long-term) outsourced product road-map/vision creation and align with relevant stakeholders
  • Close the gaps that come with nearshoring and develop structural solutions

  • Develop budgets for engineering proposals

  • Initiate follow-up on project sales and manage additional budgets

  • Identify new leads within your field of play

  • Develop your knowledge to become a fully committed and respected team member

Abilities

  • Think on a conceptual level and be able to analyze the impact, (high level) design, prepare and breakdown work of the planned features
  • Align regularly with the client about priorities, scope and dependencies (with the software teams).

Required Skills and Experience

  • Master’s or Bachelor’s degree in a technical area

  • Strong communication skills across functions and teams, up and down the chain of command

  • 3+ years experience in Project Management

  • 8+ years’ experience in a software development environment (e.g. as SW Architect and/or SW/Engineer)

  • In-depth experience with designing and writing software in a High-tech embedded environment

  • Experience with SCRUM-based projects

  • Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods
  • Excellent English communication skills

Would Be Preferred to Have Experience With

  • Experience with writing code in C/C++ and Python
  • Experience with Scaled Agile Framework (SAFe)
  • Experience with outsourcing

Other

  • The ability to level with the customer and the technical SW development team

  • The ability to influence people to get things done

  • The ability to work multiple days a week on-site at our customer (in Wilton)

You Should Also Be

  • A highly motivated self-starter with a passion for accomplishing results

  • A team player

  • Able to work frequently on-site at our customer

  • Willing to travel to Bulgaria regularly (min. 3 times a year of average a week)
  • US resident who’s lived and worked for at least 10 years in the USA

We offer

  • A challenging job in a High Tech context with high customer intimacy based on a long-term relationship.

  • Competitive salary

  • Year-End bonus

  • Health Insurance benefits and 401k plan benefit

  • Paid holiday right – 20 days per calendar year & Federal Holidays (bank holidays) in the US

  • Paid sick leave

  • Internet and phone costs – 100 USD net per month

  • Travel expenses to the customers within the USA will be on behalf of Strypes

  • Travels from/to USA – BG/NL will be on Strypes expense

  • Permanent contract

COMPENSATION BENEFITS

Flexible working
hours

Additional days off

Supplementary health
insurance

Work remotely or in
any of our offices

Personal development program

Loyalty programs

Multiple trainings

Well-being
programs

See detailed list

We would like to make you feel awesome

Work
environment

  • Opportunity to work from any of our offices
  • Regular team events
  • Kids parties and activities
  • Newborn present
  • Referral program

Career
development

  • Short introduction program
  • Internal learning portal
  • Unlimited access to Udemy trainings
  • Individual development program
  • Internal rewards platform

Loyalty
programs

  • Car loyalty program
  • Bonus programs
  • Additional days off (25 days in total)
  • Referral programs
  • Extra paid days off for university students

Well-being

  • Flexible working hours
  • Additional health and accident insurance
  • Psychological therapy
  • Massages in the office
  • Sponsorship for your external initiatives
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