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Outsource Manager (Wilton, USA)

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COMPANY INFORMATION

With a team of over 400 people Strypes is a company with extensive experience in software development. Founded in 2008, currently, the company is a proud member of the ICT Group in the Netherlands. The ICT Group is a stock listed IT company that was founded in 1978 and employs over 1500 professionals worldwide.
Our Client is the world’s leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits and chips.

JOB DESCRIPTION

Job Description:

At Strypes, a subsidiary of ICT Group, our team has an unique opportunity for a full-time Outsource Manager who will work as an intermediate between our High Tech Customer in Wilton, USA and remote teams in Sofia, Bulgaria. As the position requires a daily visit at the client site, it is required you live in or near Wilton (NY) and have al legal permits to work in the US.

Job requirements

Skills and experience:

  • Bachelor or Master degree in the area of software engineering
  • Strong communication skills across functions and teams, up and down the chain of command
  • 5 – 7 years’ experience in Project Management and/or Account Management
  • (with proven track record)
  • 5+ years’ experience within a Software Development environment
  • Experience with leading SCRUM based projects
  • Experience in Lead & Sales management is a pre
  • Experience with outsourcing is a pre
  • Experience working in an High Tech embedded environment is a pre
  • Quick learning skills to level with the customer and the technical team
  • The ability to influence people to get things done
  • Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods
  • Highly motivated self-starter with a passion to accomplish results
  • Team player
  • Very good English communication skills

Responsibilities:

  • As an Outsource Manager you create, maintain and extend business by building and managing long termrelations with our customers.
  • As a trusted partner you will manage new leads and lead them to become outsourcing projects; discuss engineering requests; bring insights of different customer departments to the table.
  • You will be visiting the client at the location in Wilton, US on a daily basis. Your position can be defined as critical for all stakeholders.
  • You will be responsible for customer relationships and be the prime contact for our customers for related projects, in a complex, demanding and frequently changing environment.
  • You have an eye for signaling any deviations in quality, lead time and budget, bring them forward and manage them.
  • To achieve awareness of customers’ needs you bring “signals” and customer feel to the team.
  • You ensure 2 way communication and manage escalations from Sofia team to the client.
  • Your experience brings responsibility and ownership to the projects which ensures that our solutions are sustainable and embedded thoroughly in our clients’ organization.
  • Develop budgets for engineering proposals with technical support of (lead) engineers of the team(s)
  • Initiate follow on project sales and managing additional budgets
  • Identify new leads within your field of play
  • Communicate on multiple levels; Interact with clients, project managers, discipline leaders and assigned staff involved in the projects
  • Represent the client and bring the clients business to the level of the team(s).
  • Build a sustainable relationship with the client by connecting the client needs with ouroutsourcing services and teams.
  • Develop your knowledge to become a full committed and respected team member.

 

COMPENSATION BENEFITS

Flexible working
hours

Additional days off

Supplementary health
insurance

Opportunity to
work from any of
our offices

Personal development program

Loyalty programs

Multiple trainings

Well-being
programs

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