Outsource Manager (Wilton, CT)

Our team has a unique opportunity for a Technical Outsource Manager in Connecticut, USA who will work as an intermediate between our High Tech Customer and remote teams in Bulgaria.

Our main client is ASML – the largest semiconductor equipment manufacturer in the world. We are their trusted partner and work side-by-side with them on multiple software and infrastructure projects.

Job Description

• As a Technical Outsource manager, you’ll create, maintain and extend the business by building and managing long-term relations with our customers.
• You will serve as a liaison between the client and the team in Bulgaria and support them with your technical knowledge and broad experience.

• As a trusted partner you will manage new leads and lead them to become nearshoring projects; discuss engineering requests; bring insights from different customer departments to the table.

• You will be visiting the client daily in Wilton, CT.

• Your position can be defined as critical for all stakeholders.

• You will be responsible for customer relationships and be the prime contact for our customers regarding projects, in a complex, demanding and frequently changing environment.

• You’ll have an eye out for signalling any deviations in quality, lead time and budget, you’ll bring them up and manage them.

• To achieve awareness of customers’ needs you’ll bring these signals and customer feelings to the team. You’ll ensure 2-way communication and manage escalations from the Bulgarian team to the client.

• Your experience brings responsibility and ownership to the projects which ensure that our solutions are sustainable and embedded thoroughly in our client’s organization.

Responsibilities

• Client communication on multiple levels: with technical specialists, project managers, discipline leaders and assigned staff involved in the projects
• Attend onsite meetings with the customer

• Align on requirements (functional and technical), project planning, tracking and reporting

• Provide technical consultancy in your field of expertise

• Serve as a (technical) liaison between the customer and the remote development team(s)

• Collaborate on the (long-term) outsourced product road-map/vision creation and align with relevant stakeholders

• Close the gaps that come with nearshoring and develop structural solutions

• Develop budgets for engineering proposals

• Initiate follow-up on project sales and manage additional budgets

• Identify new leads within your field of play

• Develop your knowledge to become a fully committed and respected team member

Abilities

• Think on a conceptual level and be able to analyze the impact, (high level) design, prepare and breakdown work of the planned features
• Align regularly with the client about priorities, scope and dependencies (with the software teams).

Required Skills and Experience

• Master’s or Bachelor’s degree in a technical area

• Strong communication skills across functions and teams, up and down the chain of command

• 3+ years experience in Project Management

• 5+ years’ experience in a software development environment (e.g. as SW Architect and/or SW/Engineer)

• In-depth experience with designing and writing software

• Experience with leading SCRUM-based projects

• Quick learning skills to level with the customer and the technical team

• The ability to influence people to get things done

• Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods

• Excellent English communication skills

Would Be Preferred to Have Experience With

• SAFe

• Outsourcing way of work

• Working in a High Tech embedded environment

You Should Also Be

• A highly motivated self-starter with a passion for accomplishing results

• A team player

• Able to work frequently on-site at our customer

• Willing to travel to Bulgaria regularly (min. 3 times a year of average a week)
• US resident who’s lived and worked for at least 10 years in the USA

We offer

• A challenging job in a High Tech context with high customer intimacy based on a long-term relationship.

• Competitive salary

• Year-End bonus

• Health Insurance benefits and 401k plan benefit

• Paid holiday right – 20 days per calendar year & Federal Holidays (bank holidays) in the US

• Paid sick leave

• Internet and phone costs – 100 USD net per month

• Travel expenses to the customers within the USA will be on behalf of Strypes

• Travels from/to USA – BG/NL will be on Strypes expense

• Permanent contract