Desktop Support Engineer
Strypes is a Dutch company with an extensive background in software development. For 12 years we have built a team of over 320 people in 3 locations (Sofia, Plovdiv, Eindhoven). Together we take ownership over application roadmaps for our clients and structure their overall application landscape. We are a leading software development partner for software product companies in the fast-paced high-tech industry, which requires innovative (embedded) software development. Today we are looking for bright- minded young people, willing to take their first steps in the field of software development and engineering.
We are looking for a Desktop Support Engineer to provide technical assistance to our colleagues, configure and maintain the company hardware assets. You will help install, upgrade and troubleshoot hardware and software systems. Keep track of the relevant documentation. Work with the main company systems.
If you enjoy supporting end users and local infrastructure, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Build, install and maintain PCs\laptops, VoIP phone systems, meeting room equipment and peripheral devices (such as printers, scanners) related to desktop infrastructure, in accordance with department standards
Address user tickets regarding hardware, software
Provides support and guidance to colleagues regarding incidents
Do regular checks and prophylactics over the company hardware and software
Identify, log and resolve technical problems with software applications and OS
Identify potential changes and system improvements, discuss them with team members
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Prepare the needed equipment and respective documentation for new employees and leaving employees
Maintain and track the company asset inventory and all relevant documents, warranty cards and protocols
Proactively search for improvements to the company IT infrastructure
Job requirements :
Work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Good knowledge over Windows and Linux environments
Good understanding for hardware and software
Good communication skills
Team player with positive attitude
Compensation Benefits- Personal freedom to solve complex problems;
- Competitive salary;
- Sponsored learning and training opportunities
- Mobile plan allowance;
- Friendly work environment;
- Flexible working hours;
- Possibility for home office;
- Free parking,car pooling program and secure bike stands for all employees
- Multisport card
- Regular team events;
- Supplementary health insurance;
- Loyalty program:
* after every year worked an extra day holiday (max of 5 extra);
* after the third year budget for a lease car.
Apply now and upload your CV!
Do you want to be a part of our team?
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